Find answers to the most common questions about buying, payment, searching stock, and shipping with JDM Export Studio (Warmglow Ltd.).
General
QCan I buy a vehicle as a private buyer?
AYes, you can. We always welcome both professional and private buyers. We suggest you consult with a C&F agent in your country about the customs regulations of your country before placing the buying order.
QCan I buy a vehicle which is not listed on your stock list?
AYes, you can. Please send us the details of the vehicle(s) you are looking for through the enquiry form on the Contact page or via email.
QDo you give any warranty for the vehicles?
ANo, we do not offer a warranty. Every vehicle is sold on an as-is basis at the time of sale. However, we provide all available information/data for each vehicle — please study it carefully before placing your order.
QDo you accept cancellations?
AIf you cancel a deal after confirming the order, we will refund 50% of your deposited amount; all bank charges will be deducted from the refund. Please be certain before you decide to buy.
QHow can I see the price of a vehicle at the auction site?
AYou are not able to see auction prices online due to auction rules. Please contact us for the estimated price and we will send you the results.
Payment
QHow do I make payment?
AWe accept Telegraphic Transfer (T/T) and other agreed payment methods. Any bank charges outside our country are payable by the buyer.
AYou can calculate the currency exchange using a service such as xe.com, or use the currency switcher on our stock list page.
Search Vehicles
QHow can I find a vehicle?
AYou can search any vehicle from our stock list. If you run into any trouble, please contact us.
QCan I find left-hand drive Japanese vehicles?
AMost Japanese vehicles are right-hand drive. A limited quantity of left-hand-drive vehicles made in America/Europe are available through auto auctions.
QWhat does the car price posted on your website mean?
AAll prices listed on our website are export prices on an FOB basis. You are welcome to enquire about freight costs — just let us know your destination port.
QAre the car pictures and inspection results genuine and reliable?
AYes. We guarantee that every picture on our stock listings is genuine, and inspection results are reported by our nationally certified inspectors.
QCan I book the car I want to buy?
AYes — you can book any car in our existing stock with a deposit, with the balance due within a few days. We will reserve the car for you and ship it once full payment is received.
Shipment
QHow fast can you ship my vehicle?
AWe arrange shipment as soon as full payment is confirmed.
QHow long will it take to ship the vehicle to my country?
AOnce the vehicle leaves Japan, delivery typically takes two to six weeks depending on the destination and season. Our experienced shipping agents work to deliver your vehicle as quickly as possible.
QWhen will I receive my shipping documents?
AOnce the vessel departs from the Japan port, the shipping company issues the Bill of Lading. We then courier all necessary documents to you (DHL/FedEx, with tracking):
Bill of Lading (B/L)
Export Certificate with English translation
Commercial Invoice
Marine Insurance, on request (payable)
Pre-shipment Inspection Certificate, if necessary (payable)
QHow do I receive my vehicle at the port?
AOnce the vessel leaves the Japan port, we notify you immediately. As it nears your location, the shipping company will contact you directly with the arrival date. Please bring all documents we provide to your appointed C&F agent to complete customs clearance.
iCan't find what you're looking for? Contact us and we'll help right away.
